The Problem:
The business unit had insufficient leadership bench strength to support the growth of the organization.
The Solution:
Partnered with business executives to develop a talent review/succession planning process. This included adopting a leadership competency model and an accelerated development strategy for high-potential employees. Identified, coached and engaged key talent employees resulting in the development of customized, achievable and actionable individual development plans.
The Result:
Within eighteen months all executive roles including a Vice President and several General Managers were filled through the succession planning process. In addition, the company achieved a 95% key talent retention rate.
Testimonial:
“DMK Consultants’ knowledge of talent management and their ability to develop a customized solution was invaluable in helping us identify and develop the next generation of leaders for our company.” – Vice President, Supply Chain & Logistics
The Problem:
The business unit was receiving multiple customer complaints that adversely impacted revenues. Customer service levels were 21.5 percent below target.
The Solution:
Developed and implemented a new leadership assimilation process and the rollout of “Workout” (i.e., problem-solving methodology).
The Result:
The client improved their ability to communicate leadership and employee expectations by identifying six areas for customer service improvement. Work teams were established to address the issues and a sustainable customer service level of 98.5 percent was achieved.
Testimonial:
“Based on a solid relationship of trust and expertise DMK Consultants exceeded our expectations. Their consultative and flexible approach helped us drive the organizational changes that were necessary to obtain and sustain world-class service levels.” – Vice President, Customer Support
The Problem:
The Human Resources (HR) function was serving in an administrative/tactical capacity when the organization’s leadership decided that HR should become a valued strategic business partner.
The Solution:
Created and implemented a holistic HR plan including an integrated organizational design process and change management strategy.
The Result:
Alignment of the HR vision, mission and values with its departmental structure as well as with the strategic objectives of the organization.
Testimonial:
“DMK Consultants’ engagement with the organization yielded an action plan with quick fix strategies in high priority areas as well as recommendations for more substantive follow-up…these outcomes will assist us in thinking and acting more strategically as we integrate talent management goals into broader organizational priorities.” - President